Introduction:
MyBaramati.in is the official online portal for Baramati Municipal Council, designed to enhance citizen engagement and streamline municipal service delivery. The platform provides a user-friendly interface that enables residents to access various civic services, register complaints, and receive real-time updates. The objective of MyBaramati.in is to make municipal services more accessible, efficient, and transparent through the power of digital technology.
Objectives:
• Digital Access to Civic Services: Offering users online services for lodging complaints and requesting services without needing to visit the municipal office.
• Increased Citizen Participation: Enabling citizens to engage in civic processes such as feedback and issue resolution.
• Enhanced Service Delivery: Streamlining processes to offer faster and more reliable services.
• Transparency : Ensuring residents can track their requests and complaints in real-time.
Technology Stack:
○ HTML5, CSS3, JavaScript – For developing a responsive and interactive website interface.
● Mobile App:
○ Flutter – Used to build cross-platform mobile apps, ensuring the portal’s services are available on both iOS and Android devices.
● Notifications:
○ Firebase Notification – For sending real-time push notifications to users regarding updates, complaints, and services.
● UI/UX Design:
○ Figma – Figma is a popular cloud-based vector design tool used by UI/UX designers to create, collaborate on, and share designs for web, mobile, and desktop applications
● Chat Bot:
○ WhatsApp Chat Bot – For quick, automated customer service and communication, providing an easy way for users to request information and services.
● Backend:
○ PHP with CodeIgniter 4 Framework – Powers the server-side logic, handling requests, managing data, and ensuring robust performance.
● Database:
○ MySQL – Relational database system used for storing user information, complaint records, etc.
● Hosting:
○ Cloud-Based Infrastructure – Scalable hosting that ensures reliability, availability, and flexibility as the platform grows.
Key Features:
● Complaint Management System – Users can lodge complaints online and track their resolution status.
● Service Request – Residents can request services (water supply, sanitation, etc.) through the portal.
● Real-Time Notifications – Instant alerts sent via Firebase notifications for updates on complaints, services, and more.
● WhatsApp Chat Bot - Provides an easy and quick way for residents to communicate with municipal services via WhatsApp.
Admin Panel:
The platform features a user-friendly admin dashboard designed to streamline the management of municipal services.
Key features include:
● Role-Based Access Control (RBAC): Administrators can assign roles and permissions to different users, ensuring appropriate access levels for staff based on their responsibilities.
● Customizable Dashboard: The admin panel features a customizable dashboard for managing key tasks like complaint tracking, service requests, and notifications.
● User and Data Management: Allows administrators to efficiently manage user accounts, monitor activity, and track service delivery performance.
● Complaint and Service Tracking: Admins can view all active and past complaints, service requests, and resolutions to ensure accountability and timely action.
● Analytics and Reporting: Provides detailed analytics on system usage, complaints, services, and other metrics to help the administration optimize processes.
Impact:
● Improved Efficiency: Reduced manual processes, ensuring quicker response times and fewer delays.
● Increased Transparency: Real-time tracking of complaints and service requests, allowing residents to stay updated on the status of their issues.
● Enhanced User Experience: Easy access to municipal services through both web and mobile apps, ensuring convenience for residents.
● Greater Engagement: The platform has helped foster a better relationship between the municipality and its residents, with more direct communication channels.
● Operational Efficiency: The user-friendly admin panel has improved the management of municipal tasks, enabling better coordination and faster resolution of issues.
Conclusion:
MyBaramati.in exemplifies how digital governance can empower citizens by making municipal services more accessible, efficient, and transparent. Through the use of modern technologies like Flutter for mobile apps, Firebase for notifications, and WhatsApp integration, the platform has successfully transformed the civic engagement experience. The robust admin panel, with role-based access control and real-time tracking, has optimized the management of services, ensuring smooth operations and enhanced service delivery for Baramati's residents.
